GrandHotel Cookies Policy

At Grand Hotel Casino, we use cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, and keep your account secure. This Cookies Policy explains what cookies are, how we use them across our website and mobile platforms, and how you can manage your cookie settings. By continuing to browse our site, you agree to the use of cookies as described below.

What Are Cookies

Cookies are small text files that are stored on your device whenever you visit our website. We at GrandHotel use these files to recognise your browser, remember your login details, and understand how you interact with our games and promotions. Cookies do not harm your device and cannot access other files stored on your computer or mobile phone.

How We Use Cookies

We rely on cookies to operate our platform efficiently and to provide you with a personalised experience every time you visit. Cookies serve several essential purposes for us, including:

• We remember your Grand Hotel Casino login details so you don't need to re-enter your username and password every session
• We keep you securely signed in while you play slots, table games, or live dealer titles
• We track session activity to prevent fraud and protect your account
• We measure how visitors use our site to improve navigation, loading speed, and overall performance
• We personalise the promotions and content you see, including relevant bonus offers and free spins that may be available to you

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the core functions of our site. Without them, you would not be able to complete a Grand Hotel register process, log in to your account, make a deposit, or request a withdrawal. We cannot disable these cookies, as our platform simply would not function correctly without them.

Performance and Analytics Cookies

We use analytics cookies to understand how players interact with our games, our slots library, and our live casino section. This data helps us identify which pages are most popular, how long visitors stay on our site, and where we can improve. All information collected through these cookies is aggregated and does not personally identify you.

Functionality Cookies

Functionality cookies allow us to remember choices you make, such as your preferred currency, language, or display settings. These cookies also help us recognise you when you return to our login page or open the GrandHotel login screen on your device, so your preferences carry over from one session to the next.

Advertising and Marketing Cookies

We and our trusted marketing partners use cookies to deliver relevant advertising, including information about promo codes, bonus codes, or seasonal offers that may interest you. These cookies also allow us to measure the effectiveness of our marketing campaigns and avoid showing you the same advertisement repeatedly.

Cookies on Our Mobile App

Whether you access our services through your browser or through the Grand Hotel app, cookies and similar technologies help us remember your session and account preferences. Our GrandHotel casino app uses comparable technologies, sometimes referred to as local storage or device identifiers, to keep your gameplay smooth and your login secure across devices.

Third-Party Cookies

Some cookies placed on our website are set by third parties, such as payment processors, game providers, and marketing networks. These third parties may use cookies to verify transactions when you make a GrandHotel deposit or request a withdrawal, or to help us understand the performance of our promotional campaigns. We do not control these third-party cookies directly, and we encourage you to review the privacy policies of these providers for further information.

Managing Your Cookie Preferences

You have the right to accept, refuse, or delete cookies at any time. Most web browsers allow you to control cookies through their settings menu. You can choose to block all cookies, delete existing cookies, or receive a notification whenever a new cookie is set. Please note that if you disable essential cookies, you may not be able to complete a Grand Hotel withdrawal, access your account, or enjoy features such as our live casino games and progressive jackpots.

• You can adjust your browser settings to refuse some or all cookies
• You can delete cookies that have already been stored on your device
• You can use private or incognito browsing modes to limit cookie storage

Cookies and Your Account Activity

We use cookies to support responsible and secure account management. This includes verifying your identity when you log in, tracking your deposit and withdrawal history, and ensuring that any GrandHotel bonus you claim is correctly applied to your account. Cookies also help us detect unusual account activity and protect you from unauthorised access while you enjoy our Grand Hotel slots and table game selection.

Cookies and Our Live Casino Section

When you play in our GrandHotel live casino, cookies help synchronise your session with our live dealer studios, remember your table preferences, and ensure a stable connection throughout your gameplay. These cookies are essential for delivering a smooth, real-time gaming experience across blackjack, roulette, and baccarat tables.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our own data practices. Any updates will be published on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about our data practices, please contact our support team at support@crhelpdesk.com. Our customer support is available via LiveChat 24/7, and email queries are answered within 48 hours.