GrandHotel Privacy Policy

At Grand Hotel, we take your privacy seriously and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit GrandHotel Casino.com, register an account, or use our services. We at GrandHotel believe transparency is essential to building trust with every player who joins our platform, and this document sets out exactly what you can expect from us.

Our casino is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG1110, British Virgin Islands. We operate under a licence issued by the Kahnawake Gaming Commission, Canada (licence 00972), and our operations are eCOGRA certified, with payout percentages reviewed by independent auditors. By using our services, you confirm that you are at least 19 years of age and agree to the practices described below.

Information We Collect

Here at GrandHotel, we collect several categories of information to provide, secure and improve our services. Whether you complete a Grand Hotel casino login, register a new account, or simply browse our site, certain data is gathered automatically or provided directly by you.

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identity verification documents when required to satisfy regulatory and licensing obligations
• We record financial information, including payment method details, deposit and withdrawal history
• We track your gaming activity, including games played, wagers placed and session duration, to improve our services
• We log technical data such as IP address, device type, browser information and login timestamps
• We may collect communication records from customer support interactions via email or LiveChat

Grand Hotel Casino App and Mobile Access

Our Grand Hotel app and browser-based mobile platform also collect device identifiers and location data where necessary to comply with jurisdictional requirements. If you use the GrandHotel casino app, we may request permissions relevant to notifications, storage or connectivity to ensure smooth gameplay across desktop, downloadable client and mobile versions.

How We Use Your Data

We use the information we collect for legitimate business, legal and operational purposes. Our Grand Hotel platform relies on this data to deliver a secure, personalised and compliant gaming environment.

• We use your data to process registrations, verify your identity and manage your account
• We process deposits and withdrawals, including grandhotel withdrawal and grandhotel deposit transactions, through our approved payment partners
• We use gaming activity data to administer our Casino Rewards Loyalty Program, VIP points and promotional offers
• We analyse behavioural data to detect fraud, prevent money laundering and comply with regulatory obligations
• We may contact you regarding your grandhotel bonus eligibility, promo code usage or account-related notices
• We use aggregated data to improve our slots, live casino and table game offerings

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations under our Kahnawake licence, and our legitimate interest in maintaining a secure and fair gaming environment. Where required, we obtain your explicit consent, for example when sending marketing communications about a Grand Hotel promo code or new grandhotel bonus code offer.

Data Sharing and Disclosure

At GrandHotel Casino, we do not sell your personal information to third parties for marketing purposes. However, we may share your data with select partners to operate our services effectively.

• We share information with payment processors handling Mastercard, bank transfers, e-wallets and Interac transactions
• We disclose data to regulatory bodies, including the Kahnawake Gaming Commission, when legally required
• We work with eCOGRA-affiliated auditors who may review anonymised gaming data
• We share information with game providers such as Games Global and Pragmatic Play to facilitate gameplay
• We may disclose data to law enforcement agencies where required by applicable law

Cookies and Tracking Technologies

Our Grand Hotel website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use cookies to keep you logged in after a grandhotel casino login, track responsible gaming limits, and personalise promotional content. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Data Security

We at Grand Hotel employ industry-standard security measures, including encryption, secure servers and restricted access protocols, to protect your personal and financial information. While we strive to safeguard your data against unauthorised access, no online system can guarantee absolute security. We encourage you to use strong passwords and avoid sharing your account credentials, particularly when accessing your account through the GrandHotel app or web browser.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory requirements. Records related to grandhotel deposit, grandhotel withdrawal and bonus activity may be retained longer where required by our licensing authority or financial regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at support@crhelpdesk.com, and we will respond in accordance with applicable regulations.

International Data Transfers

As our Grand Hotel casino serves international markets, including Canada, your data may be transferred and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place when such transfers occur, consistent with our licensing obligations and industry best practices.

Responsibility for Legal Compliance

You alone remain responsible for ensuring that online gambling is legal in your country or jurisdiction of residence or location. We disclaim liability for any breach of local, national, state or other laws resulting from your use of our services. We reserve the right to run identity checks and request supporting documentation at any time to satisfy regulatory requirements.

Children's Privacy

Our services are strictly intended for individuals aged 19 and above. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently gathered such data, we will take immediate steps to delete it.

Third-Party Links

Our Grand Hotel platform may contain links to third-party websites, including payment providers and affiliated sister casinos within our loyalty network. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or service offerings. We will notify you of significant changes through our website or via email, and we encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, your grandhotel register process, or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, or by email at support@crhelpdesk.com. We aim to respond to email queries within 48 hours and are always ready to assist with any privacy-related concerns regarding our Grand Hotel casino services.