GrandHotel Terms and Conditions

Welcome to Grand Hotel Casino. These Terms and Conditions govern your use of our website, mobile application, and all gaming services offered under the Grand Hotel brand. By registering an account, completing the GrandHotel login process, or otherwise accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these conditions, we ask that you refrain from using our services.

Company Information and Licensing

Our casino is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a valid licence issued by the Kahnawake Gaming Commission, Canada (licence number 00972), and our platform is eCOGRA certified. Our payout percentages are independently audited to ensure fairness and transparency. Established in 2001, Grand Hotel Casino has served international and Canadian players for over two decades under strict regulatory oversight.

Eligibility Requirements

You must be at least 19 years of age to register with us or to use any service offered on our site. We reserve the right to verify your age and identity at any stage, and we may request supporting documentation to satisfy applicable regulatory requirements. There is no fixed list of restricted countries; however, you alone are responsible for determining whether online gambling is legal in your country or jurisdiction of residence. We disclaim any liability arising from a breach of local, national, or state laws by a player accessing our services.

Account Registration and Access

To play at GrandHotel Casino, you must complete our registration process by providing accurate, current, and complete information. Only one account per person, household, and IP address is permitted. Once your GrandHotel casino login credentials are created, you are responsible for keeping them confidential and for all activity that occurs under your account. We recommend using our secure GrandHotel app or GrandHotel casino app for convenient access on mobile devices, in addition to our downloadable client, browser-based platform, and desktop version.

• You must provide truthful registration details when you create your Grand Hotel login
• You may not share your account credentials with any third party
• We may suspend or close accounts that violate these terms
• You are solely responsible for the security of your Grand Hotel casino app credentials

Bonuses and Promotional Offers

We offer a generous welcome package consisting of four match bonuses across your first four deposits, totalling up to $560. Our standard structure includes a 100% match up to $100 on your first deposit, 50% up to $150 on your second, 30% up to $150 on your third, and 20% up to $160 on your fourth. Each deposit is treated individually, and you must claim your Grand Hotel casino no deposit bonus or welcome offer by making an initial deposit within seven days of registration. Any GrandHotel promo code or Grand Hotel bonus code offered through our promotions must be entered correctly at the time of deposit to be valid.

The first and second deposit bonuses carry a 200x wagering requirement, while bonuses from the third deposit onward carry a 30x requirement. Slot machine wagering contributes 100% toward these requirements, while table games, live dealer titles, and parlour games contribute only 2%. We may offer additional GrandHotel casino bonus opportunities, including free spins, VIP rewards, and giveaways worth up to $5,000 combined during your first year with us. Any unused promotional bonuses, prizes, or a Grand Hotel no deposit bonus will be forfeited if not utilised within 60 days from your registration date.

Loyalty Program

Our Casino Rewards Loyalty Program features six status levels, allowing you to accumulate VIP points as you play. Every 100 points earned equals $1 in chips, redeemable once you reach 1,000 points, and usable across our sister casinos. We also run VIP Lucky Jackpots three times daily, along with weekly tickets to our Time Of Your Life Sweepstakes, giving loyal members ongoing chances to win.

Deposits and Withdrawals

We accept deposits starting from a minimum of $10, made via Mastercard, other credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, and Interac. When you make a Grand Hotel deposit, funds are typically credited instantly, though certain methods may involve processing delays outside of our control. Our accepted currencies include USD, EUR, GBP, and CAD.

The minimum withdrawal amount is $50, rising to $300 for direct bank transfers or wire transfers. Withdrawals can be requested via Visa OCT, CAD EFT or eCheque, Skrill, direct bank transfer, or other supported e-wallets. Players whose winnings substantially exceed their total deposits may be limited to withdrawing $4,000 per week. Direct bank transfer fees are $50 / €35 / £30 for amounts under 3,000 units, and $100 / €70 / £60 above that threshold, with a 2.5% currency conversion fee applying where relevant.

Every Grand Hotel withdrawal request is subject to a standard 48-hour pending period before processing on the next business day, and requests remain reversible until fully processed. Processing times vary by method: Visa and Mastercard withdrawals take approximately 3 working days, e-wallets 1-3 working days, direct bank transfers 6-10 working days, and CAD EFT or eCheque 2-3 working days. First-time payouts using a new method may require 5-7 working days for verification and processing.

Games and Software

Our platform features over 1,000 games, including slots, roulette, blackjack, baccarat, video poker, parlour games, progressive jackpots, and live dealer tables. Our GrandHotel slots library is powered by leading providers including Games Global, Pragmatic Play, and others, delivering an average payout rate of 97% across our game portfolio. Our live casino section includes blackjack, roulette, and baccarat tables, giving you an immersive experience whether you access our GrandHotel live casino from desktop or mobile.

We reserve the right to modify, suspend, or remove any game from our library at our discretion, and we make no guarantee regarding the continued availability of any specific title.

Customer Support

Our support team is available 24/7 via LiveChat, and we respond to email enquiries within 48 hours. You may reach us at support@crhelpdesk.com for assistance regarding your Grand Hotel register process, account verification, deposits, or withdrawals. Support is currently offered in English.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control. You accept responsibility for ensuring compliance with the gambling laws applicable in your jurisdiction before using our services.

Amendments to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, operational updates, or new promotional structures. Continued use of our services, including repeated GrandHotel login sessions, constitutes your acceptance of any revised terms. We encourage you to review this page regularly to stay informed of any changes.

Contact Us

If you have questions regarding these Terms and Conditions, please contact our support team at support@crhelpdesk.com. We are committed to maintaining a transparent, secure, and enjoyable gaming environment for every player who joins us at Grand Hotel Casino.